Bridge Dental Smiles is first dental practice in Shropshire to be inspected under the Government’s Care Quality Commission (CWC ) scheme and has successfully met every requirement. Our Oakengates practice was subject to a 6 hour inspection with just two days notice and was found to be compliant in all aspects of care and hygiene.
The CWC’s mandate is to check whether dentists are meeting Government standards and the inspection not only involves inspecting clinical facilities but also interviewing staff and speaking directly with a number of patients.
“Any inspection of our practice can be a stressful experience” explained Bridge Dental Smiles dentist, Simon Bromley, “however, I’ve never known an inspector to go into so much detail with questions and checking every drawer and cupboard. It was extremely thorough”.
“I have to admit I was quite moved by the debrief the inspector gave me. She said everything was very good, she was really impressed with how caring the team were, there was a happy atmosphere and everywhere was very clean. But the best bit was when she told me in ten years of doing her job she had never had such positive comments from patients about the service provided and or about the team. She told me she was very impressed and I should be very proud.”
The CWC inspection for Bridge Dental Smiles came just one month after passing an onsite audit from the British Dental Association for their Good Practice Scheme and three months after scoring an outstanding 98% in an NHS infection prevention and control audit.
Extract from CWC report:
‘As part of our review we spoke with eight people who used the service. They all spoke very highly of the staff and were extremely positive about their experiences. One person told us they were most impressed with their initial consultation and had not received this with any other dentist’
Conclusion of Care Quality Commission (CWC) report published February 2012:
‘People using the service receive safe, assessed and well planned care and treatment which improves their dental health and meets their individual needs’.
You can read the full CWC report here.